⚠️ ACOP Deadlines — Critical

Comply during your birth month every year.
Pension suspended: 1 month after birth month if not complied.
Pension cancelled: 2 years from month of suspension.

Who Must Comply with ACOP?

Option 1 — Facial Authentication Online (New 2026)

SSS launched facial authentication with liveness check in March 2026 — the easiest option for eligible pensioners. No branch visit required.

1. Go to sss.gov.ph and click “Submit ACOP compliance”
2. Confirm you are registered in the National ID System (PhilSys)
3. Accept the Data Sharing Consent
4. Enter your SS Number and date of birth
5. Confirm your name — click Yes
6. Take a live selfie for liveness check using any camera-enabled device
7. Screenshot or print the confirmation page

Currently available for: retirement pensioners aged 80 and above residing in the Philippines. SSS is expanding this to more pensioner types. Requires PhilSys National ID registration.

Option 2 — Video Conference (MS Teams or Viber)

Schedule a video call with your SSS branch — suitable for pensioners who cannot travel but do not have PhilSys registration.

1. Go to the SSS appointment system at sss.gov.ph
2. Under Purpose, select “Compliance to Annual Confirmation of Pensioners (ACOP)”
3. Under Type of compliance, select “ACOP through video conference”
4. Under Preferred channel, choose MS Teams or Viber
5. Select your Region, Branch, date, and time
6. Attend the video call on the scheduled date with your valid ID ready

Option 3 — In-Person at SSS Branch

Visit any SSS branch, service office, or foreign office during your birth month. Bring a valid government-issued ID. No appointment needed for ACOP compliance at most branches, but you can set one through the SSS appointment system to avoid waiting.

For total disability pensioners who cannot travel — request a home visit by submitting a written request via mail or email to the Medical Services Section of the SSS branch nearest to you.

Frequently Asked Questions

My pension was suspended — how do I resume it?

Comply with ACOP at any SSS branch or through the available online options. Once compliance is verified, resumption of your pension takes up to two months. All accrued pensions from the date of suspension will be credited to your account — you will receive the back payments you missed during the suspension period.

Can a representative comply on my behalf?

Yes — a representative can comply on behalf of dependent minor or incapacitated pensioners. For retirement and disability pensioners, personal compliance is generally required except in cases of physical incapacity where a home visit can be arranged. Contact your nearest SSS branch for the specific requirements for representative compliance.

I live abroad — how do I comply?

OFWs and pensioners abroad can comply through SSS Foreign Offices, by email to the corporate email address of the nearest SSS foreign office, or through the video conference option. SSS has foreign offices and representative offices in major OFW destinations. Find contact details at sss.gov.ph.

Do I need to comply every year even if I already complied last year?

Yes — ACOP compliance is required every year during your birth month, for as long as you receive a pension. There are no exceptions for pensioners who complied the previous year. Mark your birth month on your calendar each year and comply early to avoid any risk of suspension.

Also in SSS Philippines:

• SSS Pension Calculator
• SSS E1 Form
• SSS Sickness Notification
• SSS Philippines Hub

⚠️ This page is for informational purposes only and does not constitute financial or legal advice. KnowMyGovt is not affiliated with SSS or the Philippine government. For official ACOP compliance visit sss.gov.ph.